Patients and Guest Relations
The Patient Relations Department works to ensure that every patient receives the best care possible during his/her stay at Howard University Hospital. The department's staff will help answer questions that may arise during your hospital stay. To speak with a representative, please call 202-865-6823, Monday through Friday between 8:30 a.m.–5:00 p.m. After hours and on weekends you may call the house supervisor at 202-865-1105.
The hospital has a process to address complaints or grievances through the patient representative program. The patient representative can provide more information on this process. You may contact the patient representative at 202-865-6823.
If you or your family feels that your rights have not been respected, notify your physician, nurse or the unit/department manager. You or your family may also contact the:
Patient Relations Department
DC Dept. of Health (24-hour Hot Line)
Alternatively, write to:
DC Dept. of Health
825 North Capitol Street, N.E.
Washington, DC 20002
You or your family may also contact the Joint Commission at 1-800-994-6610 or via their e-mail at: firstname.lastname@example.org